18305 Element Eight

Return Policy

All merchandise returns must first be approved by a sales representative. All approved returns will be issued an RMA# (Return Merchandise Authorization Number). Please place your RMA# prominently on the outside of the box to be shipped back to the SolarX/PolarX warehouse at:

14210 Foltz Industrial Parkway
Strongsville, Ohio 44149

Any boxes sent to our warehouse without an RMA # will be refused and returned to shipper.

All merchandise returns must include a packing slip indicating the customer’s account name and a list of merchandise being returned. All claims must be made within 7 days of receipt of merchandise. Customers are responsible to go through all received product within the given (7 day) time frame. Customers are responsible for all return merchandise shipping charges. We will order a UPS call tag to pick up the merchandise if requested by the customer and at the customer’s expense. Call tag fees are $12.50 in addition to the cost of shipping the merchandise. All returns are subject to a 20% restocking fee.

Our products are wholesale items that ship in bulk at wholesale pricing, minor defects may not be credited when returned. Any damages that happen upon the products return to the warehouse, will be the customer’s responsibility and will not be credited. There will be no shipping credits applied to the customer’s account as an available credit.

Credits will appear on the customer’s account within 2 to 3 weeks after the product is received into the facility. A credit memo will be sent out to the customer’s email address to notify them that the product has been received and credited. Only merchandise credit will be given on returns.

Payment Policy

Accepted Methods of Payment

• Credit Card (Visa, Master Card, American Express, Discover)
• Check/Money Order
• Cash On Delivery
• Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order:

SolarX Eyewear
Attn: Accounts Payable

14210 Foltz Industrial Parkway
Strongsville, Ohio 44149

Shipping Policy

Turnaround
All orders received before 3 pm Monday – Friday are shipped the same day. Orders received after 3 pm may still process and ship the same day, but it’s not guaranteed.

Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx

You are also welcome to use your own shipping accounts if you like. We have daily pickup service with both Fedex and UPS.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Credit Card Authorization Form
Authorization Agreement for Automatic Deposits/Withdrawals
Resale Certificate

How do I place an order on your website?
Ordering is very simple. Just add items to your cart and then complete the checkout process. You can checkout as either a member or guest. If you choose to check out as a member you will be asked to create an account with a username and password. If you choose to check out as a guest you will need to enter all of your shipping information again the next time you go through the checkout process.

Do you have a minimum order requirement?
Yes. We require all customers to order at least $150 worth of product in order to qualify for buying on our site.

Are there any forms that must be filled out in order to become a client?
Yes. All new customers must fill out an Ohio reseller’s certificate. Customers who wish to pay with a credit card must also fill out a credit card authorization form. Both forms can be downloaded directly from our site.

What forms of payment are accepted?
We accept all major credit cards, Certified funds, international wire transfers, ACH payments, and company checks. Speak with a sales rep to find out which payment types you qualify for.

Do you charge a sales tax?
We only charge a sales tax to vendors who cannot provide us with a fully completed Ohio reseller’s certificate. This applies to all vendors, not only those operating within the state of Ohio.

What is your return Policy?
All merchandise returns must first be approved by the appropriate sales rep. They must be made within 7 days of receipt of merchandise. Customers are responsible for all return merchandise shipping charges. We will order a UPS call tag to pick up the merchandise if requested by the customer and at the customer’s expense. Call tag fees are $11 in addition to the cost of shipping the merchandise. All merchandise returns must include a packing slip indicating the customer’s account name and a list of merchandise being returned.

Do all of your sunglasses block 100% of the sun’s UVA and UVB rays?
Absolutely. All of our sunglasses meet the FDA required Z80.3 ANSI standard in addition to all European standards.

If something I order is out of stock, will it be substituted with something else automatically?
No. When ordering online, you will only be subbed if we have received instructions from you that it is ok to do so.

How long has SolarX been in the wholesale sunglasses business?
The owners of the company have been in the business since 2000. They’ve been working together to build SolarX Eyewear into a global brand and distributer since 2007.

I understand that the dozens come in assorted lens and frame color combinations, but can I choose my own assortments?
If you order 1200 pieces of a particular color combination, make a 50% deposit, and can wait approximately 4 months, then you may choose your own assortment. If you buy out of our stock, you must take the assortments as we carry them.

If I move to another part of the country, can SolarX help me establish my business in my new territory?
Most likely, yes. We have a robust corporate leasing department that manages relationships with developers all over the country. Just let us know when and where you’re going to be and we’ll see if we can make a match.

If my business closes will SolarX take back any unsold inventory?
Sorry, but you will have to sell your inventory on your own. We can provide you with a list of close-out buyers who may be willing to buy anything you have at the close of business.

How often does SolarX bring in new styles?
Almost every week.

If you have any questions that have not been covered here, please take the time to call our sales team. They will be glad to answer any questions you might have. We look forward to hearing from you.

Will my username and password from the former SolarX Eyewear website work on this new site?

No, we're sorry, but we cannot transfer usernames and passwords between sites.  All users will need to create new accounts.  This will only need to be done once.

Will my billing and shipping information be saved automatically when I complete the check out process in the shopping cart?

Yes.  But you must be logged in and you must complete the checkout.  If you do not create an account and choose to logout as "guest" then the site will not be able to remember your data and make it easier for you when you return for another order.